At Mahasagar Exporter, we aim for complete customer satisfaction. If you are not fully satisfied with your purchase, our refund and return policy ensures a transparent and straightforward process.

Eligibility for Returns

Products can be returned within 7 days of delivery, provided the item is unused, in original condition, and in its original packaging. Returns without original packaging, signs of use, or damage caused by the customer may not be accepted.

How to Initiate a Return

To start a return, contact our customer support with your order number, purchase details, and reason for return. Once approved, you will receive instructions for returning the product.

Refund Process

After receiving and inspecting the returned item, we will notify you of your refund status. If approved, refunds are processed within 5–7 business days to your original payment method. Shipping charges are non‑refundable unless the return is due to a defective or incorrect item.

Exchanges

We offer exchanges for defective, damaged, or incorrect products. Please report such issues within 48 hours of delivery with photo proof.

Non‑Returnable Items

Custom or special‑made products and items damaged due to misuse are not eligible for returns or refunds.